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Heart Rate Monitors - Pedometers - EMS and TENS
Warranty and Support Information

Please select the manufacturer / product from the list below

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We can only uphold a warranty to the customer who originally bought the item, or to a customer who can produce the original e-receipt / WorldPay transaction ID. We can only send warranty replacements / returns to addresses in the UK.

We cannot accept items returned to us from overseas - non UK addresses, nor can we accept duty charges, or similar, levied upon as as the result of a returned item. In such cases, we will refuse to sign for the returned item and request it is returned to sender.

Generally, if an item fails WITHIN the first 28 days of ownership, it should be returned to us directly. If the failure is OUTSIDE of 28 days, then most brands are returned to the UK manufacturer for repair / replacement under their returns schemes below. Please check with the relevant manufacturer below. This does NOT affect your statutory rights.

PLEASE NOTE, WARRANTY DOES NOT COVER BATTERY LIFE (except on Polar sealed units)

Polar (please try a Polar reset first)

Garmin (please try a Garmin reset first)

Suunto (please try Suunto Re-Pair first)

Timex (support line 0845 838 7573)

CardioSport (support 023 922 57388)

Oregon Scientific

BowFlex

Reebok

SIlva Pedometers

PEDOMETERS - others

Cefar

Compex

BodyClock

If it is an "Out of Box Failure" (from ANY supplier), i.e faulty upon receipt, first use, etc, we will send you a direct replacement upon receipt of faulty unit. We can provide an SAE for the return of the faulty item (or refund postage). In cases of "out of box failure, DOA" please use this form : Dead On Arrival FORM - click here

If it is an "Unwanted Item " (from ANY supplier), please use this form : UNWANTED FORM - click here

FOR ALL OTHER WARRANTY ISSUES : If a unit goes faulty during the warranty period we ask that you follow the return procedure from the link above

IMPORTANT NOTE regarding faulty items : Please note, when an item exhibits a fault, our obligation to the customer is to have the faulty component repaired / replaced by the manufacturer under warranty. In extreme cases, this may take up to 2 or 3 weeks. We cannot swap the unit for an alternative, offer an upgrade or make a refund. This is part of our terms and conditions

CardioSport and Reebok heart rate monitors

All products come with a one year manufacturer's warranty

For BHIP HRM models, please return directly to BHIP Ltd, see below

CardioSport and Reebok branded defective items should be returned to CardioSport, details below
(this is CardioSport's supported returns process)

Warranty does not cover water damage if buttons operated underwater

Customers are advised to return the warranty card to the manufacturer

Proof of purchase is required - your electronic email receipt is adequate

For non-BHIP Ltd customers, please call them on 023 9225 7388

This does not affect your statutory rights

please call in advance to make arrangements:-
Tel: 023 9225 7388

Faulty HRM Rtns
Cardiosport / Reebok
dragoon house
hussar court
waterlooville
PO7 7SF

For BHIP 9 and BHIP 12 models please return with a completed RETURN FORM to:-

BHIP Ltd
Barn B
Home Farm Barns
Common Road East
Snettisham
PE31 7PD

Please complete the BHIP returns form here: CUSTOMER RETURN FORM

Garmin GPS speed and distance monitors

Garmin UK technical support line is 0808 238 0000

Warranty is 12 months

Defective items should be returned DIRECTLY TO GARMIN - please do not send them back to BHIP Ltd - thank you

Warranty does not cover water damage if buttons operated underwater

Customers are advised to return the warranty card to the manufacturer

Proof of purchase is required - your electronic email receipt is adequate

Please call the number below and ask for an RMA number

This does not affect your statutory rights

Please return faulty Garmin units to Garmin UK Ltd

Garmin (Europe) Ltd.
Liberty House
Hounsdown Business Park
Southampton, Hampshire
SO40 9RB

Tel: 0808 238 0000 and ask for an RMA returns number.

BASIC PEDOMETERS - all brands - EXCEPT SILVA : please scroll down

Warranty is 12- 24 months. please check manufaturer's paperwork

Defective items should be returned in the first instance to BHIP Ltd, details below

Warranty does not cover water damage if buttons operated underwater

Customers are advised we may need to return the unit to the manufacturer / importer, this may take 1 - 2 weeks.

This does not affect your statutory rights

Please return with a completed RETURN FORM to:-

BHIP Ltd
Barn B
Home Farm Barns
Common Road East
Snettisham
PE31 7PD

Please complete the BHIP returns form here: CUSTOMER RETURN FORM

SILVA PEDOMETERS

This does not affect your statutory rights

Please return faulty SILVA units to SILVA UK Ltd - please do not send them to BHIP

Silva UK Ltd.
7 Elphinstone Square
Deans Industrial Estate
Livingston
West Lothian - EH54 8RG

Tel: 01506 406 272 and ask for warranty returns department

Suunto heart rate monitors

Warranty is 24 months

Defective items should be returned DIRECTLY TO SUUNTO - please do not send them back to BHIP Ltd - Suunto operate a COLLECTION service for faulty items

Suunto will arrange to collect the item from your place of work. This service is FREE of charge. If you choose to have it collected from HOME, there may be a small fee.

You must complete a copy of their online form. Visit www.suunto.com - this link takes you to their online SERVICE REQUEST.

Warranty does not cover water damage if buttons operated underwater

Customers are advised to return the warranty card to the manufacturer

Proof of purchase is required - your electronic email receipt is adequate

For technical help, please call Suunto directly on their Finnish support line (ENGLISH spoken very well 00 358 2 284 1160, or call us on 0845 331 6231 (assuming you are one of our customers)

This does not affect your statutory rights

Oregon Scientific Heart Rate Monitors

Warranty is 12 months - 3 years, depending on product

Defective items should be returned in the first instance to BHIP Ltd, details below

Warranty does not cover water damage if buttons operated underwater

Customers are advised to return the warranty card to the manufacturer

Proof of purchase is required - your electronic email receipt is adequate

Units may need to be returned to Oregon Scientific, this can take between 1-3 weeks

For non-BHIP Ltd customers, please call them on 0871 222 1966

This does not affect your statutory rights

Please return with a completed RETURN FORM to:-

BHIP Ltd
Barn B
Home Farm Barns
Common Road East
Snettisham
PE31 7PD

Please complete the BHIP returns form here: CUSTOMER RETURN FORM

Cefar EMS and TENS

Warranty duration is dependent on model (from 12 months to 2 years)

Defective items should be returned in the first instance to BHIP Ltd, details below

Warranty does not cover disposable batteries or pads

Customers are advised to return the warranty card to the manufacturer

Proof of purchase is required - your electronic email receipt is adequate

Units may need to be sent on to manufacturer, this can take up to 1-2 weeks maximum

For non-BHIP Ltd customers, please call them on 01795 522925

This does not affect your statutory rights

Please return with a completed RETURN FORM to:-

BHIP Ltd
Barn B
Home Farm Barns
Common Road East
Snettisham
PE31 7PD

Please complete the BHIP returns form here: CUSTOMER RETURN FORM

BOWFLEX strapless HRM

Warranty duration is dependent on model (normally 12 months)

Defective items should be returned in the first instance to BHIP Ltd, details below

Warranty does not cover disposable batteries

Proof of purchase is required - your electronic email receipt is adequate

Please do NOT send Bowflex items back to BHIP that were NOT bought from us - thank you

This does not affect your statutory rights

Please return with a completed RETURN FORM to:-

BHIP Ltd
Barn B
Home Farm Barns
Common Road East
Snettisham
PE31 7PD

Please complete the BHIP returns form here: CUSTOMER RETURN FORM

Compex EMS and TENS

Warranty duration is dependent on model (from 12 months to 3 years)

Defective items should be returned to BHIP Ltd

Warranty does not cover disposable batteries or pads

Customers are advised to return the warranty card to the manufacturer

Proof of purchase is required - your electronic email receipt is adequate

This does not affect your statutory rights

Please return with a completed RETURN FORM to:-

BHIP Ltd
Barn B
Home Farm Barns
Common Road East
Snettisham
PE31 7PD

Please complete the BHIP returns form here: CUSTOMER RETURN FORM

Bodyclock TENS and EMS

Warranty duration is dependent on model (from 12 months to 2 years

Defective items should be returned in the first instance to BHIP Ltd, details below

Warranty does not cover disposable batteries or pads

Customers are advised to return the warranty card to the manufacturer

Proof of purchase is required - your electronic email receipt is adequate

Units may need to be sent on to manufacturer, this can take up to 1-2 weeks maximum

For non-BHIP Ltd customers, please call them on 0500 220061

This does not affect your statutory rights

Please return with a completed RETURN FORM to:-

BHIP Ltd
Barn B
Home Farm Barns
Common Road East
Snettisham
PE31 7PD

Please complete the BHIP returns form here: CUSTOMER RETURN FORM

Heart Rate Monitors UK

Heart Rate Monitors - Pedometers - EMS and TENS Warranty and Support Information

Please select the manufacturer / product from the list below

Heart Rate Monitors - Pedometers - EMS and TENS
Warranty and Support Information