Heart Rate Monitor UK ~ established 1999 - UK price promise ~ buy from the experts


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All our website prices INCLUDE Royal Mail (UK) delivery and VAT - Selected Euro countries £12 delivery
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Heart Rate Monitors - Pedometers - EMS and TENS
Warranty and Support Information

Please select the manufacturer / product from the list below


 

We can only uphold a warranty to the customer who originally bought the item, or to a customer who can produce the original e-receipt / WorldPay transaction ID. We can only send warranty replacements / returns to addresses in the UK.

We cannot accept items returned to us from overseas - non UK addresses, nor can we accept duty charges, or similar, levied upon as as the result of a returned item. In such cases, we will refuse to sign for the returned item and request it is returned to sender.

Generally, if an item fails WITHIN the first 28 days of ownership, it should be returned to us directly. If the failure is OUTSIDE of 28 days, then most brands are returned to the UK manufacturer for repair / replacement under their returns schemes below. Please check with the relevant manufacturer below. This does NOT affect your statutory rights.

PLEASE NOTE, WARRANTY DOES NOT COVER BATTERY LIFE (except on Polar sealed units)


If it is an "Out of Box Failure" (from ANY supplier), i.e faulty upon receipt, first use, etc, we will send you a direct replacement upon receipt of faulty unit. We can provide an SAE for the return of the faulty item (or refund postage). In cases of "out of box failure, DOA" please use this form : Dead On Arrival FORM - click here

If it is an "Unwanted Item " (from ANY supplier), please use this form : UNWANTED FORM - click here

FOR ALL OTHER WARRANTY ISSUES : If a unit goes faulty during the warranty period we ask that you follow the return procedure from the link above

IMPORTANT NOTE regarding faulty items : Please note, when an item exhibits a fault, our obligation to the customer is to have the faulty component repaired / replaced by the manufacturer under warranty. In extreme cases, this may take up to 2 or 3 weeks. We cannot swap the unit for an alternative, offer an upgrade or make a refund. This is part of our terms and conditions


CardioSport and Reebok heart rate monitors
  • All products come with a one year manufacturer's warranty
  • For BHIP HRM models, please return directly to BHIP Ltd, see below
  • CardioSport and Reebok branded defective items should be returned to CardioSport, details below
    (this is CardioSport's supported returns process)
  • Warranty does not cover water damage if buttons operated underwater
  • Customers are advised to return the warranty card to the manufacturer
  • Proof of purchase is required - your electronic email receipt is adequate
  • For non-BHIP Ltd customers, please call them on 023 9225 7388

    This does not affect your statutory rights

    please call in advance to make arrangements:-
    Tel: 023 9225 7388

    Faulty HRM Rtns
    Cardiosport / Reebok
    dragoon house
    hussar court
    waterlooville
    PO7 7SF

    For BHIP 9 and BHIP 12 models please return with a completed RETURN FORM to:-

    BHIP Ltd
    Barn B
    Home Farm Barns
    Common Road East
    Snettisham
    PE31 7PD

    Please complete the BHIP returns form here: CUSTOMER RETURN FORM

    •  


    Garmin GPS speed and distance monitors
  • Garmin UK technical support line is 0808 238 0000
  • Warranty is 12 months
  • Defective items should be returned DIRECTLY TO GARMIN - please do not send them back to BHIP Ltd - thank you
  • Warranty does not cover water damage if buttons operated underwater
  • Customers are advised to return the warranty card to the manufacturer
  • Proof of purchase is required - your electronic email receipt is adequate
  • Please call the number below and ask for an RMA number

    This does not affect your statutory rights

    Please return faulty Garmin units to Garmin UK Ltd

    Garmin (Europe) Ltd.
    Liberty House
    Hounsdown Business Park
    Southampton, Hampshire
    SO40 9RB

    Tel: 0808 238 0000 and ask for an RMA returns number.

    •  

     

    BASIC PEDOMETERS - all brands - EXCEPT SILVA : please scroll down

  • Warranty is 12- 24 months. please check manufaturer's paperwork
  • Defective items should be returned in the first instance to BHIP Ltd, details below
  • Warranty does not cover water damage if buttons operated underwater
  • Customers are advised we may need to return the unit to the manufacturer / importer, this may take 1 - 2 weeks.

    This does not affect your statutory rights

    Please return with a completed RETURN FORM to:-

    BHIP Ltd
    Barn B
    Home Farm Barns
    Common Road East
    Snettisham
    PE31 7PD

    Please complete the BHIP returns form here: CUSTOMER RETURN FORM

    SILVA PEDOMETERS

    This does not affect your statutory rights

    Please return faulty SILVA units to SILVA UK Ltd - please do not send them to BHIP

    Silva UK Ltd.
    7 Elphinstone Square
    Deans Industrial Estate
    Livingston
    West Lothian - EH54 8RG

    Tel: 01506 406 272 and ask for warranty returns department


    •  

     

     

    Suunto heart rate monitors
  • Warranty is 24 months
  • Defective items should be returned DIRECTLY TO SUUNTO - please do not send them back to BHIP Ltd - Suunto operate a COLLECTION service for faulty items
  • Suunto will arrange to collect the item from your place of work. This service is FREE of charge. If you choose to have it collected from HOME, there may be a small fee.
  • You must complete a copy of their online form. Visit www.suunto.com - this link takes you to their online SERVICE REQUEST.
  • Warranty does not cover water damage if buttons operated underwater
  • Customers are advised to return the warranty card to the manufacturer
  • Proof of purchase is required - your electronic email receipt is adequate
  • For technical help, please call Suunto directly on their Finnish support line (ENGLISH RATES ~ English spoken very well ~ these are the technical experts... 01276 404998

    • This does not affect your statutory rights

     

     

     



    Oregon Scientific Heart Rate Monitors
  • Warranty is 12 months - 3 years, depending on product
  • Defective items should be returned in the first instance to BHIP Ltd, details below
  • Warranty does not cover water damage if buttons operated underwater
  • Customers are advised to return the warranty card to the manufacturer
  • Proof of purchase is required - your electronic email receipt is adequate
  • Units may need to be returned to Oregon Scientific, this can take between 1-3 weeks
  • For non-BHIP Ltd customers, please call them on 0871 222 1966

    This does not affect your statutory rights

    Please return with a completed RETURN FORM to:-

    BHIP Ltd
    Barn B
    Home Farm Barns
    Common Road East
    Snettisham
    PE31 7PD

    Please complete the BHIP returns form here: CUSTOMER RETURN FORM


    •  


     

    Cefar EMS and TENS
  • Warranty duration is dependent on model (from 12 months to 2 years)
  • Defective items should be returned in the first instance to BHIP Ltd, details below
  • Warranty does not cover disposable batteries or pads
  • Customers are advised to return the warranty card to the manufacturer
  • Proof of purchase is required - your electronic email receipt is adequate
  • Units may need to be sent on to manufacturer, this can take up to 1-2 weeks maximum
  • For non-BHIP Ltd customers, please call them on 01795 522925

    This does not affect your statutory rights

    Please return with a completed RETURN FORM to:-

    BHIP Ltd
    Barn B
    Home Farm Barns
    Common Road East
    Snettisham
    PE31 7PD

    Please complete the BHIP returns form here: CUSTOMER RETURN FORM

    •  

     

    BOWFLEX strapless HRM

  • Warranty duration is dependent on model (normally 12 months)
  • Defective items should be returned in the first instance to BHIP Ltd, details below
  • Warranty does not cover disposable batteries
  • Proof of purchase is required - your electronic email receipt is adequate
  • Please do NOT send Bowflex items back to BHIP that were NOT bought from us - thank you

    This does not affect your statutory rights

    Please return with a completed RETURN FORM to:-

    BHIP Ltd
    Barn B
    Home Farm Barns
    Common Road East
    Snettisham
    PE31 7PD

    Please complete the BHIP returns form here: CUSTOMER RETURN FORM

    •  

    Compex EMS and TENS
  • Warranty duration is dependent on model (from 12 months to 3 years)
  • Defective items should be returned to BHIP Ltd
  • Warranty does not cover disposable batteries or pads
  • Customers are advised to return the warranty card to the manufacturer
  • Proof of purchase is required - your electronic email receipt is adequate

    This does not affect your statutory rights

    Please return with a completed RETURN FORM to:-

    BHIP Ltd
    Barn B
    Home Farm Barns
    Common Road East
    Snettisham
    PE31 7PD

    Please complete the BHIP returns form here: CUSTOMER RETURN FORM

    •  

     

     
  • Warranty duration is dependent on model (from 12 months to 2 years
  • Defective items should be returned in the first instance to BHIP Ltd, details below
  • Warranty does not cover disposable batteries or pads
  • Customers are advised to return the warranty card to the manufacturer
  • Proof of purchase is required - your electronic email receipt is adequate
  • Units may need to be sent on to manufacturer, this can take up to 1-2 weeks maximum
  • For non-BHIP Ltd customers, please call them on 0500 220061

    This does not affect your statutory rights

    Please return with a completed RETURN FORM to:-

    BHIP Ltd
    Barn B
    Home Farm Barns
    Common Road East
    Snettisham
    PE31 7PD

    Please complete the BHIP returns form here: CUSTOMER RETURN FORM

    •  

     
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    TELEPHONE ORDERS - please READ
    Technical help : 0845 331 6231 (10 - 4pm)
    Fax: 0845 331 6241



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