12. Customer Service Information
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Like any electronic device, the Polar RS800 - Polar RS800SD heart rate monitor running computer should be treated with care. The suggestions below will help you fulfill guarantee obligations and enjoy this product for many years to come.
Detach the transmitter connector from the strap after use. Clean the connector with a mild soap and water solution. Dry it with a towel. Never use alcohol or any abrasive material (steel wool or cleaning chemicals).
Rinse the transmitter strap with water after every use. If you use the strap more than three times a week, wash it at least once every three weeks in a washing machine at 40°C / 104°F. Use a washing pouch. Do not soak, and use neither detergent with bleach nor fabric softener. Do not dry-clean or bleach the strap.
Wash the strap before long–term storage, and always after use in pool water with high chlorine content. Do not spin-dry or iron the strap. Never put the connector in a washing machine or a drier! Dry and store the strap and the connector separately.
Keep your Polar RS800 - Polar RS800SD heart rate monitor running computer, transmitter, foot pod and stride sensor in a cool and dry place. Do not keep them in a damp environment, in non-breathable material (a plastic bag or a sports bag) nor with conductive material (a wet towel). Do not immerse the foot pod or stride sensor in water. Do not expose to direct sunlight for extended periods.
Operating temperatures are -10 °C to +50 °C / +14 °F to +122 °F.
During the two-year guarantee/warranty period, we recommend that you service the product at an authorized Polar Service Center only. The warranty does not cover damage or consequential damage caused by service not authorized by Polar Electro. For further information, see Limited International Polar Guarantee.
To change the batteries of the running computer, transmitter, and stride sensor* yourself, carefully follow the instructions in Install Stride Sensor Battery. All batteries are changed the same way.
If you would prefer Polar to replace the battery, contact an authorized Polar Service Center. The Service will test the sensor after replacing the battery.
Excessive use of the backlight drains the running computer’s battery more rapidly. In cold conditions, the low battery indicator may appear, and disappear again when you return to a warmer environment. To ensure the maximum lifespan of the battery cover, open it only when changing battery. When changing the battery, make sure the sealing ring is not damaged, in which case you should replace it with a new one. Battery kits with sealing rings are available at well-equipped Polar retailers and authorized Polar Service Centers. In the USA and Canada, sealing rings are available at authorized Polar Service Centers only.
Keep batteries away from children. If swallowed, contact a doctor immediately. Batteries should be properly disposed of according to local regulations.
*Optional s3 stride sensor W.I.N.D. required.
Electromagnetic Interference and Exercise Equipment
Disturbance may occur near high-voltage power lines, traffic lights, overhead lines of electric railways, electric bus lines or trams, televisions, car motors, bike computers, some motor-driven exercise equipment, cellular phones, or when you walk through electric security gates. Microwave ovens, computers and WLAN base stations may also cause interference. To avoid erratic readings, move away from possible sources of disturbance.
Exercise equipment with electronic or electrical components such as LED displays, motors and electrical brakes may cause interfering stray signals. To solve these problems, try the following:
Remove the transmitter from your chest and use the exercise equipment as you would normally.
Move the running computer around until you find an area in which it displays no stray reading or does not flash the heart symbol. Interference is often worst directly in front of the display panel of the equipment, while the left or right side of the display is relatively free of disturbance.
Put the transmitter back on your chest and keep the running computer in this interference-free area as much as possible.
If the Polar RS800 - Polar RS800SD heart rate monitor running computer still does not work with the exercise equipment, it may be electrically too noisy for wireless heart rate measurement.
Using RS800 Running Computer in Water
The Polar RS800 - Polar RS800SD heart rate monitor running computer is water resistant. However, heart rate measurement does not work in water. You can use the running computer under water as a watch but it is not a diving instrument. To maintain water resistance, do not press the buttons of the running computer under water. Using the running computer in excessive rainfall may also cause interference.
Exercise may include some risk. Before beginning a regular exercise program, it is recommended that you answer the following questions concerning your health status. If you answer yes to any of these questions, we recommend that you consult a doctor before starting any training program.
Have you been physically inactive for the past 5 years?
Do you have high blood pressure or high blood cholesterol?
Are you taking any blood pressure or heart medication?
Do you have a history of breathing problems?
Do you have symptoms of any disease?
Are you recovering from a serious illness or medical treatment?
Do you use a pacemaker or other implanted electronic device?
Do you smoke?
Are you pregnant?
Note that in addition to exercise intensity, medications for heart conditions, blood pressure, psychological conditions, asthma, breathing, etc., as well as some energy drinks, alcohol, and nicotine may also affect heart rate.
It is important to be sensitive to your body’s responses during exercise. If you feel unexpected pain or excessive fatigue when exercising, it is recommended that you stop the exercise or continue at a lighter intensity.
Notice to individuals with pacemakers, defibrillators or other implanted electronic devices. Individuals who have a pacemaker use the Polar running computer at their own risk. Before starting use, we always recommend a maximal exercise stress test under a doctor’s supervision. The test is to ensure the safety and reliability of the simultaneous use of the pacemaker and the Polar running computer.
If you are allergic to any substance that comes into contact with your skin or if you suspect an allergic reaction due to using the product, check the listed materials in Technical Specifications. To avoid any skin reaction to the transmitter, wear it over a shirt, but moisten the shirt well under the electrodes to ensure flawless operation.
Your safety is important to us. The shape of the foot pod/stride sensor* is designed to minimize the possibility of it getting caught in something. In any case, be careful when running with the foot pod/stride sensor in brushwood, for example.
The combined impact of moisture and intense abrasion may cause a black color to come off the transmitter’s surface, possibly staining light-colored clothes. If you use insect repellent on your skin, you must ensure that it does not come into contact with the transmitter.
*Optional s3 stride sensor W.I.N.D. required.
Wrist unit
| The wrist unit is a class 1 Laser Product |
|
| Battery life: | Average 1 year (1h/day, 7 days/week) |
| Battery type: | CR2032 |
Battery sealing ring: | O-Ring 20.0 x 1.1, material silicone |
Operating temperature: | -10 °C to +50 °C / 14 °F to 122 °F |
Wrist band and buckle material: | Polyurethane, stainless steel |
Back cover: | Polyamide, stainless steel complying with the EU Directive 94/27/EU and its amendment 1999/C 205/05 on the release of nickel from products intended to come into direct and prolonged contact with the skin. |
Watch accuracy: | Better than ± 0.5 seconds / day at 25 °C / 77 °F temperature. |
Accuracy of heart rate monitor: | ± 1% or 1 bpm, whichever larger. Definition applies to stable conditions. |
Heart rate measuring range: | 15-240 |
Current speed display range: | Stride sensor: 0-36 km/h or 0-22,3 mph |
Altitude display range: | -550 m … +9000 m / -1800 ft … +29500 ft |
| The Polar wrist unit calculates altitude by using the standard average altitude at defined air pressures according to ISO 2533 |
Ascent resolution: | 5 m / 20 ft |
Wrist unit limit values
| Maximum files: | 99 |
| Maximum time: | 99 h 59 min 59 s |
| Maximum laps: | 99 |
Shoes 1 total distance: | 999 999 km / 621370 mi |
Shoes 2 total distance: | 999 999 km / 621370 mi |
Total distance: | 999 999 km / 621370 mi |
Total duration: | 9999h 59min 59s |
Total calories: | 999 999 kcal |
Total exercise count: | 9999 |
Total ascent: | 304795 m / 999980 ft |
Transmitter
| Battery life of WearLink W.I.N.D. transmitter: | Average 2 years (3h/day, 7 days/week) |
| Battery type: | CR2025 |
Battery sealing ring: | O-ring 20.0 x 1.0, material silicone |
Operating temperature: | -10 °C to +40 °C / 14 °F to 104 °F |
Connector material: | Polyamide |
Strap material: | Polyurethane/ Polyamide/ Polyester/ Elastane/ Nylon |
Stride Sensor
| Battery life: | Average 50 hours of use |
| Battery type: | CR2430 |
| Battery sealing ring: | O-Ring 25.0 x 1.2, material silicone |
Operating temperature: | -10 °C to +50 °C / 14 °F to 122 °F |
Accuracy: | ±3 % or better once calibrated, definition applies to stable conditions. |
Polar WebLink using IrDA Communication, Polar ProTrainer 5™
| System Requirements: | PC |
|
| Windows® 2000/XP (32bit) |
|
| IrDA compatible port (an external IrDA device or an internal IR port) |
| Additionally, for the software your PC must have a Pentium II 200 MHz processor or faster, SVGA or higher resolution monitor, 50 MB hard disk space and a CD-ROM drive. |
The Polar RS800 - Polar RS800SD heart rate monitor running computer indicates the level of physiological strain and exercise intensity. It displays performance indicators and environmental conditions such as altitude and temperature. It also measures speed and distance when used with S1 foot pod, and running cadence when used with s3 stride sensor. No other use is intended or implied.
The Polar RS800 - Polar RS800SD heart rate monitor running computer should not be used for obtaining environmental measurements that require professional or industrial precision. Furthermore, the device should not be used to obtain measurements when engaged in airborne or underwater activities.
Water resistance of Polar products is tested according to International Standard ISO 2281. Products are divided into three different categories according to their water resistance. Check the back of your Polar product for the water resistance category, and compare it to the chart below. Please note that these definitions do not necessarily apply to products of other manufacturers.
| Marking on case back | Wash splashes, sweat, raindrops etc. | Bathing and swimming | Skin diving with snorkel (no air tanks) | SCUBA diving (with air tanks) | Water resistant characteristics |
|---|---|---|---|---|---|
| Water resistant | x |
|
|
| Splashes, raindrops etc. |
Water resistant 50m | x | x |
|
| Minimum for bathing and swimming*. |
Water resistant 100m | x | x | x |
| For frequent use in water but not SCUBA diving. |
*These characteristics also apply to Polar WearLink 31 and Polar WearLink W.I.N.D. transmitters marked Water resistant 30m.
What should I do if...
...the battery symbol and Battery low is displayed?
The low battery indicator is usually the first sign of an expired battery. However, in cold conditions the low battery indicator may appear. The indicator will disappear as soon as you return to a normal temperature. When the symbol appears, the running computer sounds and backlight are automatically deactivated. For further information on changing the battery, see Care and Maintenance.
...I do not know where I am in the menu?
Press and hold until the time of day is displayed.
...there are no reactions to any buttons?
Reset the running computer by pressing all the buttons simultaneously for two seconds until the display fills with digits. Press any button and set the time and date in Basic Settings after the reset. All other settings are saved. Skip the rest of the settings by pressing and holding .
...the heart rate reading becomes erratic, extremely high or shows nil (00)?
Make sure the Polar RS800 - Polar RS800SD heart rate monitor running computer is no further than 1 m / 3 ft from the transmitter.
Make sure the transmitter belt has not loosened during exercise.
Make sure the textile electrodes in the sports apparel fit snugly.
Make sure that the electrodes of the transmitter / sports apparel are moistened.
Make sure the transmitter / sports apparel is clean.
Make sure that there is no other heart rate transmitter within 1 m / 3 ft.
Strong electromagnetic signals can cause erratic readings. For further information, see Precautions.
If the erratic heart rate reading continues despite moving away from the source of disturbance, slow down your speed and check your pulse manually. If you feel it corresponds to the high reading on the display, you may be experiencing cardiac arrhythmia. Most cases of arrhythmia are not serious, but consult your doctor nevertheless.
A cardiac event may have altered your ECG waveform. In this case, consult your physician.
…Memory full is displayed?
The message appears during exercise if you have recorded 99 laps or if no memory space is left for the exercise. In that case, stop recording the exercise and transfer the exercise files from your running computer to the Polar ProTrainer 5. Then delete them from the running computer.
…Check WearLink! is displayed and your running computer cannot find your heart rate signal?
-
Make sure the Polar RS800 - Polar RS800SD heart rate monitor running computer is no further than 1 m / 3 ft from the transmitter.
Make sure the transmitter belt has not loosened during exercise.
Make sure the textile electrodes in sports apparel fit snugly.
Make sure that the electrodes of the transmitter / sports apparel are moistened.
Make sure the transmitter / electrodes in the sports apparel are clean and undamaged.
If the heart rate measurement does not work with the sports apparel, try using a WearLink strap. If your heart rate is detected with the strap, the problem is most probably in the apparel. Please contact the apparel retailer / manufacturer.
If you have done all of the above-mentioned actions, and the message still appears and heart rate measurement does not work, the battery of your transmitter may be empty. For further information, see Care and Maintenance.
…New WearLink found. Teach new WearLink? is displayed?
If you have purchased a new transmitter as an accessory, it will have to be introduced to the running computer. For further information, see Teach a New Transmitter.
If the transmitter you are using is included in the product set, and the text appears on the display, the running computer may be detecting the signal of another transmitter. In that case, make sure you are wearing your own transmitter, that the electrodes are moistened, and that the transmitter belt has not loosened. If the message still appears, the battery of your transmitter is empty. For further information, see Care and Maintenance.
…Check S sensor! is displayed and speed and distance signals cannot be found?*
Check that the stride sensor function is activated in the running computer. If so, the runner symbol should be displayed on the computer.
If you keep the Polar RS800 - Polar RS800SD heart rate monitor running computer in front of you for longer than 15 seconds, the speed and distance measurements stop. Reactivate the measurements by moving your hand.
If you are running on a treadmill and have attached the running computer to a crossbar in front of you, try moving the running computer sideways.
Make sure your stride sensor is positioned correctly.
The battery of your stride sensor may be empty. For further information, see Care and Maintenance.
...S sensor calibration failed is displayed?*
Calibration did not succeed and you need to re-calibrate. Calibration fails if you move during the process. Once you reach lap distance, stop running and stand still for calibration. The range of the calibration factor during manual calibration is 0.500-1.500. If you have defined the calibration factor below or above these values, calibration fails.
…Teach new sensor? is displayed?*
If you have purchased a new stride sensor as an accessory, it will have to be introduced to the running computer. For further information, see Teach a New Stride Sensor .
If the stride sensor you are using is included in the product set, and the text appears on the display, the running computer may be detecting the signal of another transmitter. In that case, make sure you are wearing your own sensor. If the message still appears, the sensor battery is empty. For further information, see Care and Maintenance.
…Too many S sensors nearby is displayed?*
More than one signal is found during a teaching process. The Polar RS800 - Polar RS800SD heart rate monitor running computer can receive signals from only one stride sensor at a time. The Polar RS800 - Polar RS800SD heart rate monitor running computer keeps searching until only one signal is detected. Make sure that you are not near (20 meters/66 ft) other stride sensors.
...the altitude keeps changing even if I am not moving?
The running computer converts measured air pressure into an altitude reading. This is why changes in the weather may cause changes in altitude readings.
…the altitude readings are inaccurate?
Your altimeter may show faulty altitude if it is exposed to external interference like strong wind or air conditioning. In this case, try to calibrate the altimeter. If the readings are constantly inaccurate, dirt may be blocking the air pressure channels. In this case, send the running computer to a Polar Service Center.
....Memory low is displayed?
Memory low is displayed when there is approximately 1 hour memory left. To maximize the remaining memory capacity, select the longest Recording Rate (60 sec) from Settings > Features > Rec.rate. Once the memory has been depleted Memory full is displayed. To free memory transfer the exercises to Polar Pro Trainer 5 software and delete them from the wrist unit memory.
*Optional s3 stride sensor W.I.N.D. required.
This limited Polar international guarantee is issued by Polar Electro Inc. for consumers who have purchased this product in the USA or Canada. This limited Polar international guarantee is issued by Polar Electro Oy for consumers who have purchased this product in other countries.
Polar Electro Oy/Polar Electro Inc. guarantees the original consumer/purchaser of this device that the product will be free from defects in material or workmanship for two years from the date of purchase.
Please keep the receipt or stamped Polar Customer Service Card, which is your proof of purchase!
The guarantee does not cover the battery, damage due to misuse, abuse, accidents or non-compliance with the precautions; improper maintenance, commercial use, cracked or broken cases and elastic strap.
The guarantee does not cover any damage/s, losses, costs or expenses, direct, indirect or incidental, consequential or special, arising out of, or related to the product. During the guarantee period, the product will be repaired or replaced at an authorized Service Center free of charge.
This guarantee does not affect the consumer’s statutory rights under applicable national or state laws in force, or the consumer’s rights against the dealer arising from their sales/purchase contract.
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Copyright © 2006 Polar Electro Oy, FIN-90440 KEMPELE, Finland.
Polar Electro Oy is a ISO 9001:2000 certified company.
All rights reserved. No part of this manual may be used or reproduced in any form or by any means without prior written permission of Polar Electro Oy.The names and logos marked with a ™ symbol in this user manual or in the package of this product are trademarks of Polar Electro Oy. The names and logos marked with a ® symbol in this user manual or in the package of this product are registered trademarks of Polar Electro Oy, except Windows which is a registered trademark of Microsoft Corporation.
The material in this manual is for informational purposes only. The products it describes are subject to change without prior notice, due to the manufacturer’s continuous development program.
Polar Electro Inc./Polar Electro Oy makes no representations or warranties with respect to this manual or with respect to the products described herein.
Polar Electro Inc./Polar Electro Oy shall not be liable for any damages, losses, costs or expenses, direct, indirect or incidental, consequential or special, arising out of, or related to the use of this material or the products described herein.
This product is protected by one or several of the following patents: US 5486818, GB 2258587, HK 306/1996, WO96/20640, EP 0748185, US6104947, EP 0747003, US5690119, DE 69630834.7-08, WO 97/33512, US 6277080, EP 0984719, US 6361502, EP 1405594, US 6418394, EP 1124483, US 6405077, US 6714812, US 6537227, FI 114202, US 6666562 B2, US 5719825, US 5848027, EP 1055158, FI 113614, FI23471, USD49278S, USD492784S, USD492999S, FI68734, US4625733, DE3439238, GB2149514, HK81289, FI88972, US5486818, DE9219139.8, GB2258587, FR2681493, HK306/1996, FI96380, WO95/05578, EP665947, US5611346, JP3568954, DE69414362, FI4150, US6477397, DE20008882, FR2793672, ES1047774, FI112844, EP 724859 B1, US 5628324, DE 69600098T2, FI110915. Other patents pending.
Manufactured by:
Polar Electro Oy
Professorintie 5
FIN-90440 KEMPELE
Tel +358 8 5202 100
Fax +358 8 5202 300
www.polar.fi
17931458.00 ENG A